Refund Policy

UBaoLe Refund Policy. Last updated: May 27, 2026.

1. Scope

This Refund Policy applies to paid subscriptions, top-ups, credits, Beili, digital quotas, AI generation services, exports, and other digital services purchased through UBaoLe or the checkout pages that link to this policy. Digital services may be delivered immediately after purchase. Except where mandatory law or payment-platform rules require otherwise, all purchases are final and non-refundable once completed.

2. Final Sale and Limited Exceptions

• All sales are final. Once a purchase is completed, payments are non-refundable. This applies even if you do not use credits, Beili, quotas, premium features, exports, or other paid benefits, including within 7 days after purchase.
• Unused or partially unused benefits are not refundable. We do not provide refunds solely because a paid package, subscription period, credit balance, quota, or other digital benefit is unused or partially used.
• Billing errors and unauthorized transactions. If you believe a duplicate charge, accidental multiple charge, or unauthorized transaction occurred, contact us promptly. We will investigate and handle confirmed issues according to applicable law, payment-network rules, and payment-provider requirements.
• Non-delivery caused by platform failure. If payment succeeds but the purchased package is not delivered, or a platform outage prevents access to the purchased service, we may restore delivery, provide equivalent service credit, or take other corrective action required by applicable law or the relevant payment platform.
• Legal rights. Nothing in this policy limits refund rights that cannot be waived under applicable law.

3. Non-Refundable Cases

• all completed purchases, including unused purchases requested within 7 days after purchase;
• unused or partially unused subscriptions, paid packages, top-ups, credits, Beili, quotas, or other digital benefits;
• credits, Beili, quotas, tokens, generations, exports, storage, or other digital units that have already been consumed;
• AI output, scripts, documents, presentations, images, translations, analysis, or other generated or delivered digital content;
• the current billing period after you cancel renewal;
• free credits, promotional credits, coupons, gifts, referral rewards, campaign benefits, or discounted benefits unless the campaign rules state otherwise;
• accounts suspended or terminated because of violation of our Terms of Service;
• dissatisfaction with generated results where the service was delivered and computing resources were consumed.

4. Subscriptions and Cancellation

You may cancel an auto-renewing subscription before the renewal date through your account or the payment platform used for purchase. Cancellation stops future billing but does not by itself refund the current billing period. If you purchased through an app store or third-party platform, refund requests may need to follow that platform's rules.

5. How to Report a Billing Issue

1. Email [email protected].
2. Include your account email, order ID, purchase date, amount, payment method, issue description, and relevant screenshots or error messages.
3. Report suspected duplicate charges, unauthorized transactions, or non-delivery issues promptly after discovery.

6. Review and Processing Time

We aim to review billing issue reports within 5 business days after receiving the required information. If applicable law, payment-network rules, or the relevant payment platform requires a refund, reversal, or other correction, we will submit the approved correction to the original payment method or payment provider within 10 business days after approval. Actual arrival time depends on your bank, card network, payment provider, or app store.

7. Chargebacks

Please contact us before initiating a chargeback so we can investigate quickly. If a chargeback is opened, we may temporarily suspend the account and related paid benefits while the payment dispute is pending.

8. Contact

Billing or refund-policy questions can be sent to [email protected].